? Global Information Systems: Teaching

Open Content!

On this page, you find recent and past teaching in Global Information Systems, E-Learning and Knowledge Management. I strongly support cooperative teaching and collarborative teaching improvement using Open Content. Some of the slides are available for download in slideshare.net, slidestar.de and in other repositories under the Creative Commons License (non-commercial use only!). Please contact me if you are interested or cannot find them.

Global Knowledge Management (Autumn 2013)

Summary: Knowledge management has been discussed for the past decades - however, the environ-ment changes due to several constraints and trends. In this course, we discuss knowledge management from a global, integrated perspective. One example is the integration of work and learning, e.g., integrating knowledge management and e-learning: processes, systems, and technologies are merged on the conceptual as well as the implementation level. However, in practice, learning is usually separated from business processes, such as daily operations. Additionally, knowledge management and e Learning systems are handled by different departments (e.g., KM by the IT department, e learning by the HR department). To be competitive in the international market, staff development plays a more and more important role. To improve this process learning and knowledge exchange needs to be integrated on both, the process and systems level. Moreover it is of vital importance to share knowledge in globally distributed teams. In particular in knowledge-intensive organizations, new competences are necessary to efficiently acquire, share and distribute knowledge across organizations and borders. This course will discuss the integration of concepts, processes, and systems of knowledge management and e-Learning in a global context. How can business processes be integrated with learning and knowledge processes in a multinational environment? How can processes be designed to integrated knowledge management and e-Learning? How to design systems and interfaces for an integrated knowledge and learning system? How to successfully act in global organizations, projects and teams. Consequently, the course takes a broad view of the subject, covering communications, in-formation management, tools, and knowledge management capability as well as knowledge management success factors. We will focus on knowledge in a variety of organisational con-texts ranging from virtual, project, multinationals, small and medium-sized businesses to the public sector. In an increasingly inter-connected world, knowing how to manage and measure integrated knowledge management processes to meet new opportunities and challenges is becoming a growing priority.. The main objective of the course is to explore the activity of managing knowledge and learning processes from different perspectives, providing you with conceptual frameworks and models, practical management tools and guidelines.

  • Lecture starts at 8.30
  • Group Building starts Nov 4, 2013 - group work is part of the final grade (please register for one group also in Korppi)!

  • After this course, students will be able to
  • examine different types of knowledge, e.g., explicit, tacit and process knowledge, and their relevant characteristics for Knowledge Management;
  • display their understanding of the field of knowledge management and its relevance for organisational performance;
  • develop a critical perspective on communication, ICT, and learning; design and develop integrated processes including business, learning, and knowledge processes, even in a global context
  • examine tools and techniques for efficiently managing different types of knowledge and guidance on how to make the right selection
  • identify and develop tailored success factors and performance indicators Apply culture models to and identifying cultural aspects in knowledge management problems.
  • By the end of the course you will be more sensitive to knowledge management issues. The benefits to you include that you will be able to formulate, implement and measure integrated knowledge management and e-learning solutions.
Contents, Schedule and Slides (check for updates, new slides available! current status: 28.10.2012)
  1. 28.10.2013: Introduction
  2. 04.11.: Conceptual Foundation
  3. 11.11.: Frameworks
  4. 18.11.: Context/Barriers and Culture
  5. 25.11.: 1) Processes; 2) Knowledge and Knowledge Representation
  6. 02.12.: 1) Tools and Social Software; 2) Assessment of KM
  7. 09.12.: Case Study Discussion; Additonal slides on Learning Process integration(not mandatory)
  8. 16.12.: Final presentation
  9. tba: Final examination (to be confirmed)
  10. 31.12.: Submission of final reports

Case Study
  1. Initial Case
  2. Case Study Extension / Worksheet for Process Descriptions: Download
  • Conceptual Foundations: Baskerville R and Dulipovici A (2006) The theoretical foundations of knowledge management. Knowledge Management Research and Practice 4, pp. 83-105.
  • Frameworks: Pawlowski, J. & Bick, M. (2012). The Global Knowledge Management Framework: Towards a Theory for Knowledge Management in Globally Distributed Settings. Electronic Journal of Knowledge Management, 2012
  • Context/Barriers and Culture: Leidner D, Alavi M, Kayworth T. 2006.The role of culture in knowledge management: a case study of two global firms. International Journal of e-Collaboration 2: pp. 17-40.
  • Processes: Remus, U.; Schub, S. A Blueprint for the Implementation of Process-oriented Knowledge Management. In: Journal of Process- and Knowledge Management. 10 No. 4, (2003)
  • Knowledge and Knowledge Representation: A. Abecker and L. van Elst, Ontologies for Knowledge Management, in Handbook on Ontologies second edition, International handbooks on information systems, Heidelberg: Springer, 2009, pp. 713-734.
  • Tools and Social Software: ZHENG Y, LI L and ZHENG F (2010) Social Media Support for Knowledge Management. In Proceedings of the International Conference on Management and Service Science. pp 1-4, IEEE, Wuhan, China
  • Assessment of KM: Lehner, F.: Measuring KM Success and KM Service Quality with KnowMetrix–First Experiences from a Case Study in a Software Company. Knowledge Science, Engineering and Management, 2009 - Springer.
  • Bose, R. (2004), "Knowledge management metrics", Industrial Management & Data Systems, Vol. 104 No.6, pp.457-68.

  • Global Information Systems (Autumn 2013)

    Summary: Developing, implementing, and adopting information systems cannot be limited to a single organization or country. Information Systems have to be designed to work in and for globally distributed organizations. This leads to new requirements regarding management and development competencies, for all, IT managers, developers, and users. This course gives an introduction to development methodologies as well as hands-on experiences to develop information systems for the global context. Students will be able to plan, design, and implement systems for international use.

    • All lecture slides are available - all lectures also available as video lecture in flash format
    • Final examination and final presentations scheduled
    • Lecture starts at 8.30 (further modifications possible to avoid overlaps)
    • Group Building started - group work is part of the final grade (please register for one group also in Korppi: Course in Korppi)! Groups 18-20 are for virtual groups (where group members cannot visit the lectures.
    • Introduction: Scenarios and applications
    • Global Information Systems: Management and Design approaches
    • Managing globally distributed teams and intercultural communication
    • Competences: What do we need to know to work successfully in global settings?
    • Technical aspects: Internationalization and localization
    • User Interface Design
    • Tools for groups suppoort, coordination and communication
    • Knowledge Management in global settings
    • Case study - the case study lets you generate business ideas in a global context and design a support system around the business idea. The key concepts of the lecture are applied in this study.
    • Advanced approaches and recent research
    • Final examination
      After this course, students will be able to
    • Analyse and evaluate management and development problems in globally distributed organizations
    • Decide whether an information system should be build in an international environment
    • To identify differences and challenges in culture in general, in management and communication
    • To design and develop systems to be used in a international context
    • To evaluate systems' adaptation and adoption
    • To understand team processes in global settings
    Schedule and Slides (check for updates; current status: 08.09.2013) - each slideset is followed by the flash videolecture
    1. 09.09.2013: Introduction; Videolecture
    2. 16.09.Global Process Management; Videolecture, Global Project Management; Videolecture, Development Frameworks; Videolecture
    3. 16.09.: Cultural Aspects; Videolecture
    4. 23.09.: Distributed Teams; Videolecture
    5. 30.09.: Localization and Internationalization; Videolecture
    6. 30.09.: Global IS Competencies; Videolecture
    7. 07.10.: Tools; Videolecture
    8. 07.10.: User Interface Design; Videolecture
    9. 09.09.2013 (+ongoing): Case Study
    10. TBA: Final examination
    11. TBA: Final Presentations
    12. 27.10.2012: Submission of final reports

    1. Template initial proposal
    2. Template final report
    Required Readings Background paper on IS and culture: Paper

    Additonal Readings

    Advanced Topics in Global Information Systems (2012)

    Summary: Developing, implementing, and adopting information systems cannot be limited to a single organization or country. Information Systems have to be designed to work in and for globally distributed organizations. This leads to new requirements regarding management and development competencies, for all, IT managers, developers, and users.

    The main topics are specific issues in the field of "Global Information Systems (GLIS) and Global Software Development". It gives in-sights into specific aspects of the topic. The course will focus on recent research topics, e.g., global / cultural issues in knowledge intensive processes or knowledge management and learning in the global context.

    • Important: Register for a workgroup, without the assignment, no grade can be given.
    • If you cannot participate in the lectures, you can still join a group and participate virtually!

    The course is clearly research oriented. It is the main goal to independently develop a research concept and a research paper in a specific topic.

    Contents (update 14.01.2013; special lecture slides updated during the course):
    • Introduction: Slides
    • Literature Research Phase Slides
    • Intro: Global Knowledge Management Slides
    • Intro: Open Innovation Slides
    • Reading Class: Peffers et al (2007): A design science research methodology for information systems research, Journal of Management Information Systems, 24(3).
    • Potential topics: See introduction slides

    • Initial presentation
    • Developing innovative solutions for the focus topic
    • Final presentation / examination
    Special lectures
    Competencies: After this course, students will be able to
    • Develop solutions based on existing research
    • To apply and extend research concepts to the field of global information systems
    • To evaluate approaches and concepts
    • To design and develop research-led systems to be used in a international context
    Duration: 15.01.2013 - 13.05.2013
    AGLIS on JYU's Web (Korppi)

    Master's Theses in Global Information Systems

    Summary: Master's theses can be started at any time. We aim at connecting current research issues with previous knowledge of the candidate. We only provide topic areas, the final topic will be discussed and negotiated with the supervisor.

    The main topics are specific issues in the field of Digital Media as well as Global Information Systems (GLIS) and Global Software Development.

    Current potential topic areas include (but are not limited to):
    • Recommendation and support systems for knowledge intensive enterprises
    • Analysis of social networks for education and training purposes
    • Internationalization of (reference) process models
    • Competences for IS developers in global contexts
    • Visualization of multinational events
    • Creation of data and service interfaces between HR, ERP and learning management systems
    • Comparative studies of globalization competences (in different countries
    • Construction and validation of knowledge management services
    • ...and many more....
    Please note that this list is incomplete, please contact us for recent topics or send us your ideas!

    Duration: Any time, start depending on the agreement with supervisor
    Masters thesis registration on JYU's Web (Korppi)

    Digital Media Lab Exercise (ongoing, can be started at any time)

    Summary: The main goal of the lab exercise is to do a practical work in the field of digital media or in the specialization "global information systems".

    The main topics are specific issues in the field of Digital Media as well as Global Information Systems (GLIS) and Global Software Development.

    The idea of the course is to apply theoretical concepts and development methods in a practical settings. Topics can include:
    • Development of XML-based applications
    • Design of culture-specific user interfaces
    • Development mobile services and applications
    • Developing interfaces between applications
    • Usage of specific XML application for social network, e.g. using facebook markup language (FBML)
    • ...and many more....
    Please note that this list is incomplete, please contact us for recent topics or send us your ideas!

    Competencies: After this course, students will be able to
    • Develop solutions based on existing research and development theories and methods
    • To apply knowledge from lectures in the CSIS department
    • Creating practical solutions
    Duration: Any time, duration depending on the agreement with supervisor
    TJTSD63 on JYU's Web (Korppi)

    Ph.D. Intermediate Seminar

    Summary: The goal of this workshop is to provide a forum for the exchange of research ideas, results and experi-ences. It will create a network of researchers within the faculty and the academic community. The seminar will consist of internal as well as external presentations and group working sessions. The main objectives are to…
    • Provide feedback regarding research topics and methods
    • Increase exchange of experiences between doctoral students
    • Encourage interdisciplinary discourse and cooperations
    • Initiate networks of young academics
    The seminar is open for all Ph.D. students of the faculty but also to interested Ph.D. students outside the University of Jyväskylä.

    Competencies After this seminar, Ph.D. students will be able
    • To critically reflect their research work
    • To discuss their research work in a community
    • To review and constructively improve colleagues' work
    • To build and initiate networks with fellow colleagues
    • Analyze and contribute to project calls for their area

    • Slides (update: 28.10.2008)
    • Additional readings
    • CMAP: My favourite concept mapping tool (requires downloading the java installation):
    • Collaboration space: google sites (external)
    Duration: 10.2008 - 06.2009
    Seminar on JYU's Web (Korppi)

    Current Master Theses and Project Topics

    Please contact me if you are interested in one of the topics or if you have creative ideas in the field.

    Master thesis topics
    • Awareness tools to support Global Information Systems
    • Barriers and Success Factors (empirical work)
    • Development of a global cooperation infrastructure
    Project topics
    • Models and tools to support global workgroups

    Past Teaching.

    • Global Information Systems, 2007
    • Ambient Intelligence, 2005/2006
    • Quality Assurance and Evaluation for Education and Training, Since Winter Term 02/03 (annually)
    • Computer Assisted Learning I, Since Summer Term 2001 (annually)
    • Learning Technologies, Since Summer Term 2002
    • Computer Assisted Learning II, Since Winter Term 2001
    • Integrated Information Systems (with Prof. Adelsberger), 2001 - 2003
    • IT Organization (with Prof. Adelsberger), 2000 - 2002
    • Groupware and Workflow Management Systems (with Prof. Adelsberger), 1998 - 2001
    • Simulation (with Prof. Adelsberger), 1996 - 1999
    • New Approaches for Production Planning (with Prof. Adelsberger), 1996 - 2000

    Other seminars.

    • Intercultural Communication
    • Quality Management: Training for Managers and Decision Makers
    • Presentation and Moderation
    • Moderating and Coaching
    • Descriptive Statistics
    • Inductive Statistics