The comparative research for decision making criteria in
enterprises' and communities' process and IT outsourcing cases

Harri Hyvönen

Outsourcing and especially IS (Information Systems) related outsourcing
has been increasing in remarkable ways in enterprises (IT Barometri 2009, TTL)
 and also on public sector entities during the last decade. The key drivers and
 targets have been set on making cost efficiency, increasing productivity and
 focusing on enterprises core functions. However outsourcing has been widely
 known since 1989 Eastman Kodak Outsourcing to IBM, approximately 90%
 of the cases does not meet set targets. The purpose of the study will be to
 research chosen enterprise´s and municipal´s real IS and their outsourcing
 cases and decision making criteria in order to see the similarities and differences
 and explain where those differences comes from. This helps to understand how
 public sector could be improve the efficiency in ongoing re-structuring with
 their installed IS base. I have a plan to analyze also relevant methodologies,
 such as transactional analysis, how well analyzed cases are fitting to these
 theoretical frameworks. Target is to analyze existing research results, choose
 relevant theory, collaborate with one large Finnish based global enterprise and
 public sector municipalities by collecting data, making key contributor interviews
 and through that way to find out improvements and models for the upcoming cases,
 how to make a difference.